Shipping policy
Shipping Policy
Processing Time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or delays due to unforeseen circumstances (such as weather), shipping may be delayed. You will be notified if this affects your order.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:
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Standard Shipping: 5-7 business days
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Express Shipping: 2-4 business days
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International Shipping: 10-20 business days
Please note that delivery times may vary depending on your location and customs processing.
Order Tracking:
Once your order has shipped, you will receive a tracking number to follow your shipment. You can track your package on our website or directly through the carrier's site.
Customs & Import Duties:
For international orders, the recipient is responsible for any additional customs fees, taxes, or import duties imposed by their country. Please check with your local customs office for more information on customs policies.
Lost or Stolen Packages:
Once an order is shipped, it is the responsibility of the shipping carrier to deliver it safely. If a package is lost or stolen, please contact the carrier immediately. If you need assistance with this process, please reach out to our customer service team.
Contact Us:
If you have any questions regarding shipping or need assistance with an order, please contact us at orders.evoke@gmail.com.